Dispatch Times
We aim to dispatch your order within 5 working days. Most of the orders are shipped the next working day. We will notify you with an email after we ship your order.
Shipping for Europe, North America, and Other Countries
SKAL COLLECTIVE offers EXPRESS shipping worldwide. We offer free shipping to most countries, but you may be subject to some shipping fees for some countries.
All orders to are shipped via UPS EXPRESS on a tracked service. Delivery time frames vary from country to country. Delivery time is 5-7 business days max for North American countries.
If you would like a shipping quote please proceed to checkout with your desired items.
Once you made an order you will receive a mail which will show your order confirmation and a list of your items. Once your order has been dispatched from our warehouse you will get second mail titled; ‘Shipping notification’ this notification will list all of your items and a ‘Track your order’ link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the shipping company, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. SKAL COLLECTIVE will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from shipping company which will give instructions on what to do next.
RETURNS & EXCHANGES
We’re sure you’ll be happy with your SKAL COLLECTIVE purchase but we all change our minds, please read through the information below before you make a purchase. As always our customer experience team is only an email away! So any questions you have please email: [email protected]
Cancellations
After you make a purchase, you can only cancel and get a complete refund on your order before it ships out. We do not accept cancellations after an order is shipped.
14-Day Return Policy
If you change your mind about your purchase after an order is shipped out, we issue a refund providing they are returned within 14 days of delivery of your order, complete with all original tags, and in the original resalable condition. Please note that our customers are responsible for the return cost of the item. International shipping fees are high, we encourage you to be sure about your purchase decision to avoid these costs.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as SKAL COLLECTIVE will not take responsibility for items damaged or lost in the return transit.
If your return does not meet this criteria this policy will not apply.
Returns
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund time to show up in your account or on your card.
Exchanges
We do not accept exchanges.
Return Address
Please contact us to get a return address.
CUSTOMS & MISSED PARCELS
Customs and Duties
If customs or import duties are charged, customers are responsible for such costs. Please make sure to check your country’s regulations before making a purchase.
Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out the current charges before you order.
The customer must take full liability for any parcels returned to SKAL COLLECTIVE due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund.
Missed Parcels
Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to SKAL COLLECTIVE, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Undelivered Items
Once your parcel leaves our warehouse it is the carrier’s responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via [email protected]
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact [email protected]
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. SKAL COLLECTIVE will always do our best to locate and update you on our delivery if needed.
Cargo Damage
Please make sure to read and complete all necessary steps to avoid any denial of refund on your order.
We ship all orders in a custom wooden hard case to ensure the safety of the artwork. When your order is delivered, please make sure to:
- Check the hard case for any visible outer damage, and take detailed photos if you see any.
- Check the item for any damage, and take detailed photos if you see any.
- File a report with UPS within 48 hours of arrival and notify us.
- Provide us with details of your report and photos.
- Please keep all pieces and wrapping, as UPS might pick it up for further investigation.
We will take care of the rest of the procedure and let you know what to do and when to be refunded. Any missed steps from above may lead to a non-refund for you. If all steps are taken in the time frame, you will be entitled to a refund and you will not be charged for any return shipping or other costs.
This does not guarantee a refund by us or UPS. Even though it is rare, UPS may decide it’s the customer’s fault and not issue a refund for the damage. In these cases, we are always do our best to help our customers. If the damage is fixable, we will work with our customer to find a local handyman to do the job and cover the most costs we are able to.
